Frequently Asked Questions

For toll-free assistance, please call us at (800) 841-5718 from 8 AM to 8 PM EST Monday-Friday. Our NYC office can be reached at (212) 686-0404 from 8 AM to 5 PM EST Monday-Friday.

Email us at customerservice@mfruit.com or use our Contact Us Form.

Chat is available from 8 AM to 8 PM Eastern Time Monday-Friday. When we are not available via Chat, you can use this portal to leave us a message and we will follow up with you by email when we are back online.

We are not open to the public for walk-in shopping.

We are available to take your phone orders between the hours of 8 AM - 8 PM EST. Call 1-800-841-5718 and we'll be happy to assist you with your order.

Nationwide Orders shipped by UPS, orders should be placed by 2 PM ET.

You can place orders as far in advance of the desired delivery date as you wish. Please note that orders placed during busy holiday periods may have different cut-off times. We will post a notice on the site if this is the case.

We have discontinued our same-day hand delivery service. We recognize that this option was highly valued by many of our customers, and we sincerely apologize for any inconvenience this change may cause.

You will receive an email confirmation of your order at the email address you provide.

Your order confirmation email will have a link to your order information on our web site. You can check the order status at any time to see its shipping and delivery status. We will also follow up with an email when the order ships that will include your tracking number. If you have questions about your order's delivery status, you can click here to Contact Us with your inquiry.

The best way to cancel an order is to call us at 800-841-5718.

No, you can place an order as a Guest. However, as a Guest, you will not have access to order history or recipient information. The only difference between being a Guest and a Registered Customer is that Registered Customers provide a password for future access to their account.

UPS Shipping charges vary based on the weight of the gift and the shipping service selected to meet your chosen delivery date during checkout. Delivery rates can be found in the shipping calendar displayed on each gift's detail page.

The cut-off time for shipping varies based on the season, but we make every effort to keep shipping available until 2:00 PM ET.

Regrettably, we are unable to offer international shipping.

Yes, we do ship to Hawaii. However, please note that overnight service is required, and it typically takes two days for the package to arrive.

Arizona is an agricultural state with strict regulations that prohibit the importation of fresh fruits from other states. However, we do offer gifts such as dried fruit boxes and chocolates that can be shipped to Arizona, as they do not contain fresh fruits.

Yes, we do. For nationwide shipping, there is a surcharge for Saturday deliveries. This surcharge helps cover the additional costs associated with providing these services.

Unfortunately, we cannot deliver shipments to a Post Office Box.

When orders have shipped, you will receive an email confirmation. This email will include a UPS tracking number and a link to track the shipment's progress.

You can find a 'Track My Order' link under the Customer Service section on the home page.

UPS has until the end of the day to deliver most packages. For business addresses, this typically means by 5 PM. For residential addresses, it is usually by 7 PM. We offer the option with most delivery dates to upgrade your shipping to Next Day AM which usually delivers by 10 AM on the day you select.

The gift will still be delivered. We authorize UPS to leave the package without a signature to prevent perishable food from spending an extra night in transit. In most instances, UPS will leave the package when they find a safe area. Rarely, if they can’t find a safe place to leave the box, they will keep it and try again the next day. If you are concerned that your recipient won't be available, we recommend you let the recipient know of the scheduled delivery date so they can arrange for someone to bring the package indoors.

You can Contact Us if you learn your recipient will not be available, and we will reschedule delivery if you reach us before the gift ships.

The gift message is attached to the gift inside the shipping box.

We don’t include any promotional materials or catalogs with your gift. After all, it’s your gift, not ours. To ensure your gift arrives safely, we use recycled packing materials, generally kraft paper, to cushion it during transit.

We are not open to the public for walk-ins since our fresh fruit gifts are made to order.

Unfortunately, we do not offer wine or champagne as part of our gift selections. However, we have a wide variety of other delightful items that can be included in your gift. If you have any specific requests or need assistance, please feel free to contact us.

Allowing customers to pick specific fruits for their gifts would mean that many orders would become custom orders, and we would be unable to satisfy the demand for our products. We make every effort to include a wide variety of the season's finest fruits in our fresh fruit gifts. If, however, there is an issue about allergies, please call us.

No, washing fruit accelerates the ripening process, which is not desirable for shipping. For best storage or ripening at home, we recommend recipients keep fruit unwashed, then wash and rinse well just prior to eating.

​​Absolutely! We are happy to collaborate with customers to design custom gifts for a variety of special events, including product launches, promotions, weddings, parties, and more. Whether you have a specific theme in mind or need some creative inspiration, we are here to help make your event memorable with personalized gifts.

Please note that minimum order sizes are required for custom orders. Contact Us for a quote for your custom order.

We do not offer fruit platters with cut fruit. However, we provide a variety of fresh fruit gift options that are perfect for any occasion.

Prices do not include shipping charges. The cost for nationwide shipping will be displayed when you place your order.

Sales tax is applied to both the gift and the delivery fees.

If your organization is exempt from sales tax, please call us to set up a tax-exempt account. Additionally, we require you to email us a copy of your tax-exempt certificate.

You can log into your customer account, linked at the top of the website pages in Desktop, and in the top menu in mobile. Once you log in, to to My Account where you can edit to update your address or any recipient addresses.

Yes, you can choose to not receive email updates and still be a Manhattan Fruitier customer.

Please give us a call, and we will be happy to assist you with un-registering your account.

Go to "My Account" under Customer Service. Once you log in, you will be able to change your password.

Once you create a Customer Account online, you will have the ability to build a Recipient List, with options to add, update, and delete recipients. This feature is a great way to speed up your online shopping. You can access your Recipient List via "My Account" under Customer Service.

Yes, all information you provide during the shopping process is encrypted for your protection.

We respect your privacy. The information you provide to Manhattan Fruitier, including your name, mailing address, email address, telephone numbers, and credit card information, is not shared with any other company or organization. This information is used solely by Manhattan Fruitier to service your business with us.

Yes, we need your email address to communicate information about your orders. We will use your email address only for confirming your registration as a customer, confirming your internet order, notifying you of updates to your order. If you choose to subscribe to our email list, we will also keep you informed about seasonal launches and special offers.