Frequently Asked Questions

For toll-free assistance, please call us at (800) 841-5718 from 8 AM to 8 PM EST Monday-Friday. Our NYC office can be reached at (212) 686-0404 from 8 AM to 5 PM EST Monday-Friday.

Email us at customerservice@mfruit.com or use our Contact Us Form.

Chat is available from 8 AM to 8 PM Eastern Time Monday-Friday. When we are not available via Chat, you can use this portal to leave us a message and we will follow up with you by email when we are back online.

We are not open to the public for walk-in shopping.

We are available to take your phone orders between the hours of 8 AM - 8 PM EST. Call 1-800-841-5718 and we'll be happy to assist you with your order.

For Hand Delivery in the New York City area, orders should be placed by 10:30 AM ET.

For Nationwide Orders shipped by UPS, orders should be placed by 2 PM ET.

You can place orders as far in advance of the desired delivery date as you wish. Please note that orders placed during busy holiday periods may have different cut-off times. We will post a notice on the site if this is the case.

You can get same-day hand delivery in New York City if you complete your order by 10 AM EST. Please note that orders during busy holidays may be handled differently.

We ship via UPS to all US locations but only offer Hand Delivery to the New York City area. Same-day delivery is not available nationwide. However, if you place your online by 2 PM ET Monday-Thursday with Next Day shipping selected, or on Friday with Saturday Delivery selected, we can ship your gift to arrive on the next day.

You will receive an email confirmation of your order at the email address you provide.

Your order confirmation email will have a link to your order information on our web site. You can check the order status at any time to see its shipping and delivery status. We will also follow up with an email when the order ships that will include your tracking number. If you have questions about your order's delivery status, you can click here to Contact Us with your inquiry.

The best way to cancel an order is to call us at 800-841-5718.

No, you can place an order as a Guest. However, as a Guest, you will not have access to order history or recipient information. The only difference between being a Guest and a Registered Customer is that Registered Customers provide a password for future access to their account.

We offer hand delivery services for gifts within the NY Tri-state area, including the five boroughs of NYC and the bordering counties in NY, NJ, and CT. When you address your gift, we will inform you if hand delivery is available for the destination zip code, along with the applicable delivery charge for that location.

The charge for Hand Delivery in the New York City area depends on the distance and complexity of the delivery. UPS Shipping charges vary based on the weight of the gift and the shipping service selected to meet your chosen delivery date during checkout. Delivery rates for each gift can be found in the shipping calendar displayed on each gift's detail page.

For hand delivery in the NYC Tri-state area, the cut-off time is 10:00 AM ET. The cut-off time for same-day shipping varies based on the season, but we make every effort to keep same-day shipping available until 2:00 PM ET.

We generally deliver by 6 PM, but it could be as late as 7 PM depending on the number of deliveries, traffic, and weather conditions on any given day.

Regrettably, we are unable to offer international shipping.

Yes, we do ship to Hawaii. However, please note that overnight service is required, and it typically takes two days for the package to arrive.

Arizona is an agricultural state with strict regulations that prohibit the importation of fresh fruits from other states. However, we do offer gifts such as dried fruit boxes and chocolates that can be shipped to Arizona, as they do not contain fresh fruits.

Yes, we do. For both nationwide shipping and hand delivery in or around NYC, there is a surcharge for Saturday deliveries. This surcharge helps cover the additional costs associated with providing these services.

Unfortunately, we cannot deliver shipments to a Post Office Box.

When orders have shipped, you will receive an email confirmation. This email will include a UPS tracking number and a link to track the shipment's progress. For hand-delivered orders, you will receive an email confirmation after your gift has been delivered, including proof of delivery with the recipient's name and the delivery time.

You can find a 'Track My Order' link under the Customer Service section on the home page.

UPS has until the end of the day to deliver most packages. For business addresses, this typically means by 5 PM. For residential addresses, it is usually by 7 PM. We offer the option with most delivery dates to upgrade your shipping to Next Day AM which usually delivers by 10 AM on the day you select.

The gift will still be delivered. We authorize UPS to leave the package without a signature to prevent perishable food from spending an extra night in transit. In most instances, UPS will leave the package when they find a safe area. Rarely, if they can’t find a safe place to leave the box, they will keep it and try again the next day. If you are concerned that your recipient won't be available, we recommend you let the recipient know of the scheduled delivery date so they can arrange for someone to bring the package indoors.

You can Contact Us if you learn your recipient will not be available, and we will reschedule delivery if you reach us before the gift ships.

If the recipient is not at the delivery address, we will first attempt to contact them directly, which is why we ask for the recipient’s phone number when placing the order. If we discover that the recipient has moved, we can often still make the delivery on the requested day with the updated address information. If we don’t have the recipient’s phone number, we may try to leave the gift with an appropriate person, such as a doorman, co-worker, or neighbor, who can ensure the recipient receives it. 

In many cases, our delivery person is not allowed to bring the gift directly to the recipient, even if they are present, and must leave it with a concierge, doorman, front desk person, or mailroom. We always obtain the signature of the person who accepted the gift and record the time. If we are unable to leave the gift, we bring it back to our shop, contact the customer, and make arrangements for re-delivery. If re-delivery cannot be made on the same day, we dismantle the gift and create a fresh one.

The gift message is attached to the gift inside the shipping box or, for hand-delivered gifts, inside the shopping bag.

We don’t include any promotional materials or catalogs with your gift. After all, it’s your gift, not ours. To ensure your gift arrives safely, we use recycled packing materials, generally kraft paper, to cushion it during transit.

Fresh fruit baskets that are hand-delivered in NYC are arranged in open, handled baskets and covered with an Abaca net bag. These baskets are designed for hand delivery only, as they must be kept upright. In contrast, fresh fruit and fine food hampers are designed for nationwide shipping. The ingredients are nestled in paper excelsior and closed with a lid. The hampers are shipped in cardboard boxes, with ice packs included when necessary.

Since our fresh fruit gifts are made to order, you cannot simply pick one up on the spot. However, if you call in advance, we can often arrange a convenient pickup time for you.

Unfortunately, we do not offer wine or champagne as part of our gift selections. However, we have a wide variety of other delightful items that can be included in your gift. If you have any specific requests or need assistance, please feel free to contact us.

Allowing customers to pick specific fruits for their gifts would mean that many orders would become custom orders, and we would be unable to satisfy the demand for our products. We make every effort to include a wide variety of the season's finest fruits in our fresh fruit gifts. If, however, there is an issue about allergies, please call us.

No, washing fruit accelerates the ripening process, which is not desirable for shipping. For best storage or ripening at home, we recommend recipients keep fruit unwashed, then wash and rinse well just prior to eating.

​​Absolutely! We are happy to collaborate with customers to design custom gifts for a variety of special events, including product launches, promotions, weddings, parties, and more. Whether you have a specific theme in mind or need some creative inspiration, we are here to help make your event memorable with personalized gifts.

Please note that minimum order sizes are required for custom orders. Contact Us for a quote for your custom order.

We do not offer fruit platters with cut fruit. However, we provide a variety of fresh fruit gift options that are perfect for any occasion.

Prices do not include delivery or shipping charges. The cost for hand delivery or nationwide shipping will be displayed when you place your order.

Sales tax is applied to both the gift and the delivery fees for orders delivered within New York State.

If your organization is exempt from New York State sales tax, please call us to set up a tax-exempt account. Additionally, we require you to email us a copy of your New York State tax-exempt certificate.

You can log into your customer account, linked at the top of the website pages in Desktop, and in the top menu in mobile. Once you log in, to to My Account where you can edit to update your address or any recipient addresses.

Yes, you can choose to not receive email updates and still be a Manhattan Fruitier customer.

Please give us a call, and we will be happy to assist you with un-registering your account.

Go to "My Account" under Customer Service. Once you log in, you will be able to change your password.

Once you create a Customer Account online, you will have the ability to build a Recipient List, with options to add, update, and delete recipients. This feature is a great way to speed up your online shopping. You can access your Recipient List via "My Account" under Customer Service.

Yes, all information you provide during the shopping process is encrypted for your protection.

We respect your privacy. The information you provide to Manhattan Fruitier, including your name, mailing address, email address, telephone numbers, and credit card information, is not shared with any other company or organization. This information is used solely by Manhattan Fruitier to service your business with us.

Yes, we need your email address to communicate information about your orders. We will use your email address only for confirming your registration as a customer, confirming your internet order, notifying you of updates to your order. If you choose to subscribe to our email list, we will also keep you informed about seasonal launches and special offers.

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