"If Manhattan Fruitier didn't exist, there would be no surprisingly gorgeous and sophisticated fruit baskets to order![more reviews]

MANHATTAN FRUITIER
INSPIRING DELIGHT SINCE 1987
 

800-841-5718

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1-800-841-5718

FAQ

FAQ by Category

 

ORDERING

What are the hours for toll-free ordering?

When do I need to order?

Can I get a same day delivery in New York City?

Can I get a same day delivery anywhere else in the country?

How do I know you have received my online order?

Can you hold my online order if it is incomplete (for example, missing address or message or credit card)?

How do I check on the status of my order?

How do I cancel an order that I have already placed online?

Do I need to be a registered customer to place an online order?

 

PRODUCTS

What is the difference between a fresh fruit basket for hand delivery and a shippable hamper?

Can I just stop by your shop and pick up a fresh fruit gift?

Can I include wine or champagne in a gift?

Can I pick the fruit I want in my fresh fruit gift?

Is the fruit washed?

Do you custom design baskets?

Do you sell balloons?

Do you make fruit platters with cut fruit?

 

HAND DELIVERY (NYC and surrounding areas), SHIPPING (NATIONWIDE) AND EMAIL CONFIRMATION

How far do you hand deliver in the New York City area?

What is the charge for hand delivery?

What are the cut-off times for same day hand delivery?

When will hand delivered packages arrive?

Do you ship to foreign countries, including Canada?

Do you ship to Hawaii?

Why can't you ship fresh fruit to Arizona?

Is there a special charge for Saturday delivery?

Can I ship to a P.O. Box?

Will I receive an email confirmation that my gift has been shipped or hand delivered?

Can I track the delivery status of my order online?

When will shipped packages arrive?

What will happen if no one is home for shipped packages?

What will happen if no one is home for hand-delivered packages?

Where is the gift message?

What else is in the shipping bag or box?

 

CHARGES AND PAYMENT

Do prices include delivery or shipping charges?

When do you charge sales tax?

What if my organization is exempt from Sales Tax?

When do you charge my credit card?

 

CUSTOMER INFORMATION

How do I change my customer information?

Can I choose not to receive email updates and still be a Manhattan Fruitier customer?

How can I stop being a registered internet customer?

What should I do if I forget my Password?

Can I create and update a Recipient List online?

 

CONTACTING MANHATTAN FRUITIER

Where is Manhattan Fruitier located?

Do you keep retail store hours?

What are your telephone numbers for ordering and customer service?

How do I contact you by email?

 

PRIVACY

Is my order secure?

Is the information I provide you kept private?

Do I need to give you my email address?

 


ORDERING

 

What are the hours for toll-free ordering?

We accept telephone orders Monday through Friday, 9am to 5pm EST (6am to 2pm PST).

 

When do I need to order?

Internet orders placed by 11 AM can be hand delivered in the area of New York City on that very day, or shipped nationwide for next-day arrival. You can order as far in advance of a desired delivery date as you want. Orders during the busy holidays may be handled differently.

 

Can I get a same day hand delivery in New York City?

You can get same day hand delivery in New York City if you complete your order by 11 AM. Orders during the busy holidays may be handled differently.

 

Can I get a same day delivery anywhere else in the country?

Since we ship orders to all locations outside New York, you cannot get same day delivery nationwide. If you complete your internet order by 12 noon on, say, Monday, we can ship a gift on Monday to arrive on Tuesday.

 

How do I know you have received my online order?

You will receive an email confirmation of your order at the email address that you provide.

 

Can you hold my online order if it is incomplete (for example, missing address or message or credit card)?

Sorry, we cannot.

 

How do I check on the status of my order?

You may email us with a question about an existing order, track your order online or phone us at (800) 841-5718.

 

How do I cancel an order that I have already placed online?

The best way to cancel an order is to call us at (800) 841-5718.

 

Do I need to be a registered customer to place an online order?

No. You can place an order as a Guest. But you will not have access to order history or recipient information as a Guest. The only difference between being a Guest and a Registered Customer is that you provide a Password for future access to your account.

 

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PRODUCTS

 

What is the difference between a fresh fruit basket for hand delivery and a shippable hamper?

Fresh fruit baskets that are hand delivered in the NYC are arranged in open, handled baskets that are then covered with an Abaca net bag. They are designed for hand delivery only, as they must be kept upright. In contrast, fresh fruit and fine food hampers are designed for shipping nationwide. The ingredients are nestled in paper excelsior and closed with a lid. The hampers are shipped in cardboard boxes, with ice packs when necessary.

 

Can I just stop by your shop and pick up a fresh fruit gift? Other gifts?

Since our fresh fruit gifts are made to order, you cannot just pick up a fresh fruit gift.

 

Can I include wine or champagne in a gift?

Yes. In collaboration with local wine cognoscente Gary Fradin of Quality House Wines & Spirits, we are pleased to offer the option to enhance your gift with wine or champagne. After placing your gift order with Manhattan Fruitier, call Quality House at (212) 532-2944 to place your wine order. Give Quality House your Manhattan Fruitier Order Number and Wine Code and we will take care of the rest. If you want to inquire about other wines, ports or spirits not featured on our site, feel free to contact Quality House directly to ask for other recommendations.

 

Can I pick the fruits I want in my fresh fruit gift?

Unfortunately, allowing customers to pick specific fruits for their gifts would mean that many orders would become custom orders, and we would be unable to satisfy the demand for our products. We make every effort to include a wide variety of the season's finest fruits in our fresh fruit gifts. If, however, there is an issue about allergies, please call us.

 

Is the fruit washed?

No, washing fruit accelerates the ripening process. Also, many of the fruits we use have a natural bloom that is attractive and reminds you that these fruits are actually grown on trees, and not manufactured. 

 

Do you custom design baskets?

Yes, we are happy to work with customers to design gifts for special events such as product launches, promotions, weddings and parties, etc.

 

Do you sell balloons?

Sorry, no balloons.

 

Do you make fruit platters with cut fruit?

Sorry, no fruit platters.

 

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HAND DELIVERY (NYC and surrounding areas), SHIPPING (NATIONWIDE), & EMAIL CONFIRMATION

 

How far do you hand deliver in the New York City area?

We hand deliver gifts in an approximate 25-mile radius of Manhattan. When you address your gift, you will be told if hand delivery is an option for the destination zip code, and the hand delivery charge to that location.

 

What is the charge for hand delivery? Shipping?

The charge for hand delivery in the New York City area is based on the distance and difficulty of completing the delivery. Shipping charges vary based on the weight of the gift and shipping service (overnight, one-day, two-day, etc.) requested.

 

What are the cut-off times for same day hand delivery?

For hand delivery in the outer boroughs (Bronx, Queens, Staten Island and Brooklyn) and near-by locations in Connecticut and New Jersey, the cut-off time is 11:00am for same day hand delivery. For businesses, the cut-off is 12:00 noon and for residences, 1:00pm. If you would like to arrange for a morning delivery (that is, before 12:00 Noon), we must have the order in our system the day before you would like the gift to arrive

 

When will hand delivered packages arrive?

For businesses, gifts arrive by 5pm. For residences, we generally deliver by 6pm, but it could be as late as 7pm depending on the number of deliveries, traffic and weather conditions on any given day.

 

Do you ship to foreign countries, including Canada?

Although we do not ship to foreign countries, we have found an extremely reliable and high quality option for international shipments in: www.giftsineurope.com

 

Do you ship to Hawaii?

Yes, we ship to Hawaii but you must pay for overnight service even though it takes two days to arrive.

 

Why can't you ship fresh fruit to Arizona?

Arizona is an agricultural state that strictly prohibits the importation of fruits from other states. We do offer gifts such as dried fruit boxes and chocolates that may be shipped into Arizona because they do not contain fresh fruits.

 

Is there a special charge for Saturday delivery?

For both nationwide shipping and hand delivery in or around NYC, there is a surcharge for Saturday deliveries. This surcharge covers the increased expense we incur to make these deliveries.

 

Can I ship to a P.O. Box?

No, shipments cannot be addressed to a Post Office Box.

 

Will I receive an email confirmation that my gift has been shipped or hand delivered?

For orders that are shipped, you will receive an email confirmation that your gift has been shipped, which includes a UPS tracking number and link so you can follow the progress of the shipment. For orders that are hand delivered, you will receive an email confirmation after your gift has been delivered, which includes proof of delivery (the name of the person who signed for the gift and the time).

 

Can I track the delivery status of my order online?

There is a "Track My Order" link under Customer Service on the home page.

 

When will my package arrive?

The UPS driver has until the end of the day to deliver most packages. For business addresses that usually means 5pm. For residential addresses it is usually 7pm, although we’ve seen some delivered well into the night.

 

What will happen if no one is home for shipped packaged?

The gift will still be delivered. We authorize UPS to leave the package without a signature. This prevents the perishable food from spending an extra night in transit. In most instances, UPS will leave the package when they can find a safe area to leave it. Rarely, if they can’t find a safe place to leave the box, they will keep it and try again the next day.

 

What if no one is home or in the office for hand delivered packages?

If the recipient is not at the delivery address, we will first try to contact the recipient directly. That is why we ask for the recipient’s phone number when placing the order. We may discover that the recipient has moved and with the updated address information, we can often still make the delivery on the requested day.

 

 If we don’t have the recipient’s phone number, we may try to leave the gift with an appropriate person who will get the gift to the recipient, i.e. doorman or co-worker or neighbor. Many times, our delivery person is not allowed to bring the gift directly to the recipient, even if they are there, but must leave it with a concierge, doorman or front desk person, or mailroom. We always get the signature of the person who took the gift and we record the time.

 

Otherwise, we bring the gift back to our shop and we contact the customer and make arrangements for re-delivery. If we can’t re-deliver in the same day, we dismantle the gift and make a fresh one. 

 

Where is the gift message? 

We attach the gift message to the outside of the shipping box in a plastic envelope.  This way the recipient knows who the gift is from before he/she opens the box. Inside the shipping box, your recipient will find another copy of the message card and the gift

 

What else is inside the shipping box or bag?

We don’t include any promotional materials or catalogues with your gift. After all, it’s your gift, not ours. We use recycled packing materials, generally kraft paper, to cushion your gift while it is in transit.

 

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CHARGES AND PAYMENT

 

Do prices include delivery or shipping charges?

Prices do not include delivery or shipping charges. The charge for hand delivery or shipping is shown when you place your order.

 

When do you charge sales tax?

Sales tax is charged on gifts delivered in New York state.

 

What if my organization is exempt from Sales Tax?

If your organization is exempt from New York state sales tax, you will have to telephone us so we can set up a tax exempt account for you. We require that you fax us a federal or New York State tax exempt certificate.

 

When do you charge my credit card?

We get an authorization for the credit card charge at the time you place your order. The authorization reserves the funds for the eventual purchase. Once the item is scanned for shipping or has been successfully hand delivered, we capture the amount that was originally authorized. At the point of capture your credit card has been charged.

 

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CUSTOMER INFORMATION

 

How do I change my customer information?

Go to "My Account" under Customer Service. Once you log in you'll be able to change your customer information.

 

Can I choose not to receive email updates and still be a Manhattan Fruitier customer?

Absolutely, yes.

 

How can I stop being a registered internet customer?

Please give us a call and we will be happy to un-register you.

 

What should I do if I forget my password?

Go to My Account under Customer Service. Once you log in you will be able to change your password.

 

Can I create and update a Recipient List online?

Once you create a Customer Account online, you have the ability to build a Recipient List, with the option to add, update and delete recipients. You will find that it's a great way to speed up your shopping online. You access your Recipient List via My Account under Customer Service.

 

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CONTACTING MANHATTAN FRUITIER

 

Where is Manhattan Fruitier located?

We are located at 2109 Borden Avenue, 7th Fl., Long Island City, NY 11101.

 

Do you keep retail store hours?

We are not open to the public for walk-in trade, however, we are happy to set up an appointment for a customer visit.

 

What are your telephone numbers for ordering?

Toll free at (800) 841-5718. In NYC at (212) 686-0404.

 

How do I contact you by email?

Email us at orders@mfruit.com

 

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PRIVACY

 

Is my order secure?

Yes. All information that you provide during the shopping process is encrypted for your protection.

 

Is the information I provide you kept private?

We respect your privacy. The information you provide Manhattan Fruitier, including your name, mailing address, e-mail address, telephone numbers and credit card information, is not shared with any other company or organization. The information is used by Manhattan Fruitier only to service your business with Manhattan Fruitier.

 

Do I need to give you my email address?

Yes, we need your email address in order to communicate information about your internet orders. We will use your email address only when we are confirming your registration as a customer, confirming your internet order, notifying you of updates to the website, or keeping you informed about seasonal offerings.

 

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