HAND DELIVERY (NYC and surrounding areas), SHIPPING (NATIONWIDE) AND EMAIL CONFIRMATION
CHARGES AND PAYMENT
CONTACTING MANHATTAN FRUITIER
We accept telephone orders Monday through Friday, 9am to 5pm EST (6am to 2pm PST).
Internet orders placed by 11 AM can be hand delivered in the area of New York City on that very day, or shipped nationwide for next-day arrival. You can order as far in advance of a desired delivery date as you want. Orders during the busy holidays may be handled differently.
You can get same day hand delivery in New York City if you complete your order by 11 AM. Orders during the busy holidays may be handled differently.
Since we ship orders to all locations outside New York, you cannot get same day delivery nationwide. If you complete your internet order by 12 noon on, say, Monday, we can ship a gift on Monday to arrive on Tuesday.
You will receive an email confirmation of your order at the email address that you provide.
Sorry, we cannot.
You may email us with a question about an existing order, track your order online or phone us at (800) 841-5718.
The best way to cancel an order is to call us at (800) 841-5718.
No. You can place an order as a Guest. But you will not have access to order history or recipient information as a Guest. The only difference between being a Guest and a Registered Customer is that you provide a Password for future access to your account.
Fresh fruit baskets that are hand delivered in the NYC are arranged in open, handled baskets that are then covered with an Abaca net bag. They are designed for hand delivery only, as they must be kept upright. In contrast, fresh fruit and fine food hampers are designed for shipping nationwide. The ingredients are nestled in paper excelsior and closed with a lid. The hampers are shipped in cardboard boxes, with ice packs when necessary.
Since our fresh fruit gifts are made to order, you cannot just pick up a fresh fruit gift.
Yes. In collaboration with local wine cognoscente Gary Fradin of Quality House Wines & Spirits, we are pleased to offer the option to enhance your gift with wine or champagne. After placing your gift order with Manhattan Fruitier, call Quality House at (212) 532-2944 to place your wine order. Give Quality House your Manhattan Fruitier Order Number and Wine Code and we will take care of the rest. If you want to inquire about other wines, ports or spirits not featured on our site, feel free to contact Quality House directly to ask for other recommendations.
Unfortunately, allowing customers to pick specific fruits for their gifts would mean that many orders would become custom orders, and we would be unable to satisfy the demand for our products. We make every effort to include a wide variety of the season's finest fruits in our fresh fruit gifts. If, however, there is an issue about allergies, please call us.
No, washing fruit accelerates the ripening process. Also, many of the fruits we use have a natural bloom that is attractive and reminds you that these fruits are actually grown on trees, and not manufactured.
Yes, we are happy to work with customers to design gifts for special events such as product launches, promotions, weddings and parties, etc.
Sorry, no balloons.
Sorry, no fruit platters.
HAND DELIVERY (NYC and surrounding areas), SHIPPING (NATIONWIDE), & EMAIL CONFIRMATION
We hand deliver gifts in an approximate 25-mile radius of Manhattan. When you address your gift, you will be told if hand delivery is an option for the destination zip code, and the hand delivery charge to that location.
The charge for hand delivery in the New York City area is based on the distance and difficulty of completing the delivery. Shipping charges vary based on the weight of the gift and shipping service (overnight, one-day, two-day, etc.) requested.
For hand delivery in the outer boroughs (Bronx, Queens, Staten Island and Brooklyn) and near-by locations in Connecticut and New Jersey, the cut-off time is 11:00am for same day hand delivery. For businesses, the cut-off is 12:00 noon and for residences, 1:00pm. If you would like to arrange for a morning delivery (that is, before 12:00 Noon), we must have the order in our system the day before you would like the gift to arrive
For businesses, gifts arrive by 5pm. For residences, we generally deliver by 6pm, but it could be as late as 7pm depending on the number of deliveries, traffic and weather conditions on any given day.
Although we do not ship to foreign countries, we have found an extremely reliable and high quality option for international shipments in: www.giftsineurope.com
Yes, we ship to Hawaii but you must pay for overnight service even though it takes two days to arrive.
Arizona is an agricultural state that strictly prohibits the importation of fruits from other states. We do offer gifts such as dried fruit boxes and chocolates that may be shipped into Arizona because they do not contain fresh fruits.
For both nationwide shipping and hand delivery in or around NYC, there is a surcharge for Saturday deliveries. This surcharge covers the increased expense we incur to make these deliveries.
No, shipments cannot be addressed to a Post Office Box.
For orders that are shipped, you will receive an email confirmation that your gift has been shipped, which includes a UPS tracking number and link so you can follow the progress of the shipment. For orders that are hand delivered, you will receive an email confirmation after your gift has been delivered, which includes proof of delivery (the name of the person who signed for the gift and the time).
There is a "Track My Order" link under Customer Service on the home page.
The UPS driver has until the end of the day to deliver most packages. For business addresses that usually means 5pm. For residential addresses it is usually 7pm, although we’ve seen some delivered well into the night.
The gift will still be delivered. We authorize UPS to leave the package without a signature. This prevents the perishable food from spending an extra night in transit. In most instances, UPS will leave the package when they can find a safe area to leave it. Rarely, if they can’t find a safe place to leave the box, they will keep it and try again the next day.
If the recipient is not at the delivery address, we will first try to contact the recipient directly. That is why we ask for the recipient’s phone number when placing the order. We may discover that the recipient has moved and with the updated address information, we can often still make the delivery on the requested day.
If we don’t have the recipient’s phone number, we may try to leave the gift with an appropriate person who will get the gift to the recipient, i.e. doorman or co-worker or neighbor. Many times, our delivery person is not allowed to bring the gift directly to the recipient, even if they are there, but must leave it with a concierge, doorman or front desk person, or mailroom. We always get the signature of the person who took the gift and we record the time.
Otherwise, we bring the gift back to our shop and we contact the customer and make arrangements for re-delivery. If we can’t re-deliver in the same day, we dismantle the gift and make a fresh one.
We attach the gift message to the outside of the shipping box in a plastic envelope. This way the recipient knows who the gift is from before he/she opens the box. Inside the shipping box, your recipient will find another copy of the message card and the gift
We don’t include any promotional materials or catalogues with your gift. After all, it’s your gift, not ours. We use recycled packing materials, generally kraft paper, to cushion your gift while it is in transit.
CHARGES AND PAYMENT
Prices do not include delivery or shipping charges. The charge for hand delivery or shipping is shown when you place your order.
Sales tax is charged on gifts delivered in New York state.
If your organization is exempt from New York state sales tax, you will have to telephone us so we can set up a tax exempt account for you. We require that you fax us a federal or New York State tax exempt certificate.
We get an authorization for the credit card charge at the time you place your order. The authorization reserves the funds for the eventual purchase. Once the item is scanned for shipping or has been successfully hand delivered, we capture the amount that was originally authorized. At the point of capture your credit card has been charged.
Go to "My Account" under Customer Service. Once you log in you'll be able to change your customer information.
Please give us a call and we will be happy to un-register you.
Go to My Account under Customer Service. Once you log in you will be able to change your password.
Once you create a Customer Account online, you have the ability to build a Recipient List, with the option to add, update and delete recipients. You will find that it's a great way to speed up your shopping online. You access your Recipient List via My Account under Customer Service.
CONTACTING MANHATTAN FRUITIER
We are located at 2109 Borden Avenue, 7th Fl., Long Island City, NY 11101.
We are not open to the public for walk-in trade, however, we are happy to set up an appointment for a customer visit.
Toll free at (800) 841-5718. In NYC at (212) 686-0404.
Email us at email@example.com
Yes. All information that you provide during the shopping process is encrypted for your protection.
We respect your privacy. The information you provide Manhattan Fruitier, including your name, mailing address, e-mail address, telephone numbers and credit card information, is not shared with any other company or organization. The information is used by Manhattan Fruitier only to service your business with Manhattan Fruitier.
Yes, we need your email address in order to communicate information about your internet orders. We will use your email address only when we are confirming your registration as a customer, confirming your internet order, notifying you of updates to the website, or keeping you informed about seasonal offerings.